This page explains how to undo a purchase at lumioo: the statutory right of withdrawal and our refund rule, which goes beyond it.
Your contracting party
You buy paid plans and storage packages through Paddle.com Market Ltd, London, United Kingdom (Paddle). Paddle acts as reseller (Merchant of Record), is your contracting party for the purchase, issues the invoice and carries out refunds. Paddle's Checkout Buyer Terms apply in addition.
You can declare a withdrawal or request a refund either to Paddle or to us. If you contact us, we forward your request to Paddle and arrange the refund.
Refund rule
Independent of the statutory right of withdrawal:
- First purchase: If you contact us within 14 days of your first purchase of a plan or storage package, we refund the full amount. No questions asked.
- Renewals: If you contact us within 14 days of an automatic renewal, we refund that renewal in full.
- After that: Once the 14 days have passed there is no pro-rata refund for the rest of the term. You can cancel at any time for the end of the current billing period and keep using the plan until then.
Refunds go back to the payment method you paid with. Paddle usually processes them within 5 to 10 business days.
What happens after a refund: Your account falls back to the free plan. If your library then exceeds the free plan's storage, the downgrade rule in the Terms of service applies: you have 14 days to delete or export content, after which we remove the newest items until the library fits again.
To request a refund, write to support@lumioo.me from the email address of your account. Alternatively contact Paddle directly at paddle.net.
Information on the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us (42ideas UG (haftungsbeschränkt), Ehrenstr. 66, 50672 Köln, Germany, email: support@lumioo.me) or Paddle (Paddle.com Market Ltd, Judd House, 18–29 Mill Street, London SE1 2BA, United Kingdom, paddle.net) of your decision to withdraw from this contract by an unequivocal statement (for example an email). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. We waive this compensation: within the 14 days we always refund the full amount under the refund rule above.
Model withdrawal form
If you want to withdraw from the contract, fill in this form and send it back.
To: 42ideas UG (haftungsbeschränkt), Ehrenstr. 66, 50672 Köln, Germany, support@lumioo.me
I hereby give notice that I withdraw from my contract for the provision of the following service: lumioo plan / storage package: ______
Ordered on: ______
Name: ______
Email address of the lumioo account: ______
Address: ______
Date: ______
Signature (only if this form is notified on paper): ______
This English version is a translation for your convenience. The German version is the binding one.