The plans
| Free | Plus | Studio | |
|---|---|---|---|
| Storage | 10 GB | 250 GB | 750 GB |
| Size per file | 25 MB | 100 MB | 500 MB |
| Video length | 3 minutes | 20 minutes | 60 minutes |
| Keep original videos | no | yes | yes |
| Trips | 3 | unlimited | unlimited |
| Active links | 5 | unlimited | unlimited |
| Password and downloads for links | no | yes | yes |
| Assistants may make changes | no | yes | yes |
| Priority processing | no | yes | first |
| Early access to new features | no | no | yes |
You find prices on the plans page in the app, monthly or yearly. A limited number of founding members get Plus on the yearly plan permanently at the founding price.
What is the same on every plan
Automatic tags, people, albums, trips, sharing, the map, comments, assistants reading, and the export of your whole library. We always keep the originals of your photos, on every plan.
More storage
If your storage isn't enough, you add a storage package on top of your plan: 250 GB, 500 GB or 1 TB. Packages are billed on the same schedule as your plan and can be removed again at any time.
Upgrade
Choose a plan and a billing period, monthly or yearly, on the plans page. Payment goes through our payment provider, Paddle. The new plan applies immediately. If you switch between monthly and yearly or between Plus and Studio, we first show what is charged or credited straight away.
Manage payment
You find your payment method, invoices and cancellation in the customer portal, which you reach from your profile. If a payment fails, you keep your access until it is sorted out; the payment provider will get in touch with you.
Downgrade and cancellation
After a cancellation or a switch to a smaller plan, nothing is deleted straight away. If your library fits into the new storage, nothing changes.
If it doesn't fit, you have 14 days to make space: delete photos and empty the trash, or add a storage package. We send an email at the start and a reminder two days before the time is up. After that, on the Free plan we first remove the original videos, and then the most recently uploaded photos and videos until everything fits. This is permanent, without the trash.
Links protected with a password stay protected. Download links switch off. Existing trips and links above the limit stay; you can only create new ones again once you are under the limit.
Delete account
You can delete your account in your profile. You have 14 days to change your mind: during that time, after signing in, lumioo only shows a page with "Cancel deletion". After that we permanently delete your account with all photos, videos, albums, trips and links. If a subscription is still running without a scheduled cancellation, cancel it first in the customer portal.